Travel & Tourism Courses

Certificate III in Tourism (Retail Travel Sales)

Who is This Course for?

Travel and tourism are among Australia's biggest industries. This TAFE travel course can help get you on your way to a successful travel career.

You gain research, customer service, computer ticketing and itinerary planning skills required for entry-level careers in both the domestic and international travel sectors.

Upon graduation, you'll be qualified for various travel-related roles including:

• Corporate travel consultant
• Retail, or wholesale sales consultant
• Reservations agent
• Tour guide or co-ordinator

What Will I Learn?

You gain operational tourism knowledge and skills in preparing itineraries and accurate quotations to meet client requirements. You'll also gain an understanding of factors that impact the tourism industry locally and globally.

Among other things, you'll learn how to:

• Source products for inclusion in tourism packages
• Develop programmes to meet specific market customer needs and business requirements
• Process a range of travel-related documentation including credit card charge forms, flight tickets, visa and passport forms, itineraries, travel insurance documents and more
• Operate industry-wide reservations systems
• Provide quality customer service
• Make, cancel and amend bookings

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Career-relevant and Accredited Travel Course

Because OTEN TAFE vocational courses are developed in consultation with relevant industry and community groups, you can rest assured that your qualification is highly valued by industry employers, education and training providers and the wider community.

This travel certificate has been developed under the Australian Qualifications Framework (AQF), so it's a government-accredited and nationally recognised course.

Your TAFE qualification is likely to receive credit at a number of Australian universities. Contact a SEEK Learning consultant to find out more.

Course Structure

There are 21 units to be completed in this travel course. Develop and update tourism industry knowledge Work with colleagues and customers Follow health, safety and security procedures Communicate on the telephone Process financial transactions Perform office procedures Receive and process reservations Source and provide Australian destination information and advice Access and interpret product information - Australia and International Use business technology Design and produce business documents Produce travel-related documentation Construct promotional international airfares Sell tourism products and services Prepare quotations Construct normal international airfares Construct domestic airfares Book and co-ordinate supplier services Control reservations or operations using a computerised system Source and provide international destination information and advice

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Flexible Study with Distance Learning

Enquire to find out about course prices, finance options and more.