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Certificate III in Tourism (Retail Travel Sales)

Who is This Course for?

Travel and tourism are among Australia's biggest industries. This TAFE travel course can help get you on your way to a successful travel career.

You gain research, customer service, computer ticketing and itinerary planning skills required for entry-level careers in both the domestic and international travel sectors.

Upon graduation, you'll be qualified for various travel-related roles including:

Corporate travel consultant
Retail, or wholesale sales consultant
Reservations agent
Tour guide or co-ordinator

Quick Course Guide

Qualification: Certificate III + Certificate in Galileo GDS (Global Distribution System)
Student support: Yes: Expert teacher & online support

Study time: Self-paced
Eg: 1 yr = 12 hrs/week
Pre-requisites: None

Delivery method: Online + correspondence
Course materials: All course materials are provided

Enrolment dates: Enrol anytime - start now!
Assessment: By assignments + exam

Delivered by: OTEN - the #1 distance education TAFE
Resources required: Internet, email

What Will I Learn?

You gain operational tourism knowledge and skills in preparing itineraries and accurate quotations to meet client requirements. You'll also gain an understanding of factors that impact the tourism industry locally and globally.

Among other things, you'll learn how to:

source products for inclusion in tourism packages
develop programmes to meet specific market customer needs and business requirements
process a range of travel-related documentation including credit card charge forms, flight tickets, visa and passport forms, itineraries, travel insurance documents and more
operate industry-wide reservations systems
provide quality customer service
make, cancel and amend bookings

Career-relevant and Accredited Travel Course

Gain a qualification that's:

developed under the Australian Qualifications Framework (AQF)
government-accredited
nationally recognised
highly valued in the industry

Your TAFE qualification is likely to receive credit at a number of Australian universities. Contact a SEEK Learning consultant to find out more.

Course Structure

There are 21 units to be completed in this travel course.

Develop and update tourism industry knowledge
Work with colleagues and customers
Follow health, safety and security procedures
Communicate on the telephone
Process financial transactions
Perform office procedures
Receive and process reservations
Source and provide Australian destination information and advice
Access and interpret product information - Australia and International
Use business technology
Design and produce business documents

Produce travel-related documentation
Construct promotional international airfares
Sell tourism products and services
Prepare quotations
Construct normal international airfares
Construct domestic airfares
Book and co-ordinate supplier services
Control reservations or operations using a computerised system
Source and provide international destination information and advice
Work in a socially diverse environment

Flexible Study with Distance Learning

Fit your learning around your lifestyle - because this travel course is delivered online, you have the flexibility of when and where you wish to complete your training.

Complete the course faster depending on the time you have available! This certificate course is typically completed within 2 years, but you can finish earlier by increasing the time you dedicate to your studies.

Study HoursTime to complete